Terms & Conditions

Cancellations: Cancellations must be made 24 hours in advance the day prior of your delivery order to receive full refund. If cancellation is not made within 24 hours of delivery date, you may choose between partial refund (the amount after any costs & labor already put into it) or credit towards a future order. If cancellation is received after order was delivered, a refund will not be issued.

 

Returns & Exchanges: 

We do not accept returns or exchanges & all sales are final. Although if there is a problem with your order, we want to fix it and make sure you are satisfied! Contact us by calling (312) 565-4015 within 24 hours of receiving to discuss your concern.  Flowers and plants are perishable, living things. It is important to refer to our care instruction page to follow immediately after receiving your order. 

 

If an arrangement or vase appears to be damaged upon arrival, please send us a photo within 2 hours of receiving & we will schedule a pick up to be replaced. Replacements are not guaranteed the same day, due to availability in time & supplies.

Refunds are not issued to recipients who do not wish to accept your order. 

Privacy Policy:

All transactions and correspondence between client & The Flower Hustler is to remain protected and private information is not to be shared.  All collected

information should be up to date and is used solely to take orders.

Deliveries:

Deliveries are made Saturday thru Tuesday between a 5 hour window from Noon & 5pm. Please note at checkout a preferred delivery time & we'll do our very best to accommodate.

Please provide any necessary delivery instructions for driver. If it's okay to leave, please note exactly with whom &/or where and be sure it is in a safe place. The Flower Hustler is not responsible for theft, loss, or damage after delivery has been made.

If delivery was attempted & recipient was not there to accept order or is refusing to accept order, it will than be returned to The Flower Hustler studio. We will be in contact to reschedule a pick up or 2nd attempt that will be made at our earliest convenience. You will be charged a 2nd delivery fee. We cannot guaranty same day 2nd attempt.  Please be sure recipient is at the address you have given during our delivery window or your requested time. Ex.) "They leave work at 4pm". 

 

Substitution Policy: 

By ordering with The Flower Hustler, you are giving the designer permission to creative and quality control. The photos shown are merely examples of the size, style, color palette, vibe, and/or flower type combination that fit your desired price point.  Each product is designed & intended to appear like photo, unless stated "Designer's Choice" specifically.  Minor substitutions may be made due to availability, overall freshness, and seasonality… or there was just something really awesome at the market that couldn’t be passed up.  Substitutions are made to the original value of order. You will be contacted if we are unable to adequately fulfill your order(s).

Custom Orders:

Custom orders are not available at this time. You have the option to choose size & color palette. You may leave a note at check out, but requests are not guaranteed. Please shop from our online store selections or email order@theflowerhustler.com.  I'd be happy to discuss your request.  I am certain you will be satisfied with my artistry.